Citizen Charter
Home / Citizen Charter / Service Request
Copyright 2016 NWD Naval Water District
The official website of
Contact Nos.: (053)500-9031 (053)500-9916
NAVAL WATER DISTRICT
Castin Street, Naval, Biliran 6560 Philippines

Monday to Friday from 8:00 A M to 12:00 Noon and 1:00 PM to 4:00 PM

Step 1

  • Applicant / Client: Files Service Request or Complaints in Person or Through Telephone Call
  • Activity: Fill up service request form
  • Requirements: Service Request Form
  • Accountable Person: Customer Service Assistant / Administrative Service Aide
  • Duration: 5 minutes

Step 2

  • Applicant / Client: Waits and receive the schedule for the service to be rendered
  • Activity: Gives the schedule of the service to be rendered
  • Requirements: None
  • Accountable Person: Customer Service Assistant / Administrative Service Aide
  • Duration: 1 minute
Acceptance of Service Request/Complaints